Check the fridge before you blame the cook: keep your agent's facts fresh
A good cook with spoiled ingredients still serves a bad dinner. Your AI assistant works the same way. When it tells a customer you're open on Sunday or quotes last spring's price, the model is rarely the problem. The facts you gave it went off months ago, and nobody checked the fridge.
The fix takes an afternoon:
- Keep one fact sheet. Prices, opening hours, delivery times and refund rules go into one document that your website chat, your Telegram bot and your email assistant all read from. If the same price lives in three places, two of them will eventually be wrong.
- Date every fact. Add "checked on 12 Oct" next to each line. Anything older than 90 days gets a second look, even if it is probably still right.
- Make a price change a two-edit job. Whoever updates the till or the online shop updates the sheet in the same sitting. Put it on the checklist, not in someone's memory.
- Quiz the agent once a month. Ten minutes, five questions whose answers changed recently: holiday hours, the new delivery fee, the product you stopped selling. A wrong answer means a stale fact, not a stupid agent.
Fresh facts make an average model look sharp. Stale ones make the best model on the market look careless. Check the fridge first.